Since September 2022, Donatoni has expanded its activities in the United States, opening a new branch in Greensboro, North Carolina.
The expansion has allowed us to be even closer to our customers in North America.
Our headquarters is the reference point for both administrative and commercial customer support, as well as for spare parts requests.
Our goal is to ensure continuity and strengthen after-sales services for our customers, as well as supporting the new companies in this industry that will choose Donatoni as their partner in the future.
Our top priority is customer service
Telephone support is available from Monday to Friday, 8 a.m. to 5 p.m., according to the local time zone (EST).
Donatoni Group is globally recognised for its high-tech “Made in Italy” products.
We can also offer a tailor-made service throughout the whole of North America for every customer need thanks to native speaker personnel.
Values
Our customers’ satisfaction is our priority; we work hard to offer a top-quality service. The values of innovation, reliability and dedication that have always distinguished us also guide us in the North American market.
Mission
Our mission is to develop innovative and reliable solutions, turning ideas into successful products. We are committed to providing our customers with the most efficient solutions tailored to their competitive environment, while maintaining a standard of excellence that is consistent with our values.
Pride
We are proud to carry on Donatoni’s tradition: we are therefore proud to offer quality services and commitment to our North American customers. We are here to listen to you, understand your needs and provide tailor-made solutions for your industry.
Through our US branch offices, we can offer these services.
By choosing Donatoni, you can rely on our global experience, dedicated support, and quality services to optimise your operations and achieve excellent results.
Technicians hotline
Our team of highly qualified technicians is available through our hotline to provide immediate support and solve any technical problem.
Spare parts service
We provide our customers with a reliable and timely service for the supply of original Donatoni spare parts, guaranteeing the highest quality and compatibility with our machines.
On-site service
Our experienced technicians will reach your premises to carry out maintenance, repairs, and direct service on Donatoni machines, ensuring their optimal condition at all times.
Remote
support
By using advanced technologies, we can provide immediate remote support to solve technical problems and offer real-time assistance, minimising downtime.
Donatoni: a global expertise at the service of the local needs
Global expertise at the service of the local needs
Donatoni offers extensive global expertise, making it available for a top-quality local service. Donatoni machines are the result of years of history and knowledge acquired in over 65 years of activity. We lay great emphasis on customer service, as we believe it is crucial not only for our customers to exploit the full potential of our machines and ensure a long service life, but also to acquire the know-how we need to fully understand the real needs of our customers and to satisfy them in the best possible way.
Digital Suite
Donatoni offers extensive global expertise, making it available for a top-quality local service. Donatoni machines are the result of years of history and knowledge acquired in over 65 years of activity. We lay great emphasis on customer service, as we believe it is crucial not only for our customers to exploit the full potential of our machines and ensure a long service life, but also to acquire the know-how we need to fully understand the real needs of our customers and to satisfy them in the best possible way.
Automation
Donatoni offers extensive global expertise, making it available for a top-quality local service. Donatoni machines are the result of years of history and knowledge acquired in over 65 years of activity. We lay great emphasis on customer service, as we believe it is crucial not only for our customers to exploit the full potential of our machines and ensure a long service life, but also to acquire the know-how we need to fully understand the real needs of our customers and to satisfy them in the best possible way.
R&D
Donatoni offers extensive global expertise, making it available for a top-quality local service. Donatoni machines are the result of years of history and knowledge acquired in over 65 years of activity. We lay great emphasis on customer service, as we believe it is crucial not only for our customers to exploit the full potential of our machines and ensure a long service life, but also to acquire the know-how we need to fully understand the real needs of our customers and to satisfy them in the best possible way.
Contact us
We know that deciding how to spend your time is an important choice, which is why we are here to answer all your questions. Contact us